Joe Schneider, the garage owner, sent it back. Repeated trips to the dealer failed to correct the problem, and the dealer's explanations changed every time.
Joe posted a plea for help on the US technical chat room for independent BMW service professionals, and got an instant response from Brian Chaffe, Autologic's BMW technical support manager. Fortunately Joe had already purchased Autologic, so the solution was simple.
"Brian walked us through the process of informing the car that it did indeed have Xenon lights and coding it accordingly. Problem solved! After 17months of horsing around, back and forth to the dealer, Autologic solved the problem with few phone calls and emails. That's what I call service"